PLACING AN ORDER
DELIVERY
ADDITIONAL ITEMS AND SERVICES
How
can you make your prices so low?
Do you provide turn-key
packages?
Do
you provide Interior Design Consultation? If so at what cost?
What
is included in the price of the furniture package?
Does
easy-furniture offer a choice of fabrics and designs?
Are the prices guaranteed?
What is your warranty policy?
What is your best seller?
Do
you provide specialised furniture packages for developers?
How
do I know that I am dealing with a reputable company?
Where is your showroom located?
What are your opening times?
Do you have a brochure
that you can send me?
Can
I see the furniture before I order?
Do you give bulk
purchase discounts?
Can
you give me a delivery date before I order?
What is your normal
delivery time?
Do you hold
stock for immediate delivery?
What
is the cost of assembly, delivery and installation?
When is the best
time for me to place an order?
What are your payment terms?
How do I pay for my order?
Can I pay in installments?
How is my deposit protected?
Can I customize / personalize
my order?
Can I order individual items?
Is there anyone
I can talk to about my order?
Can
you deliver straight away?
How
much notice do I need to give to arrange for the installation
of my furniture?
Can
you deliver to the rest of Portugal or other countries?
What
happens if the delivery is delayed due to the fact that my apartment is not
ready?
Do
I need to have contents insurance before the furniture is installed, and
if so, can you recommend a company which provides this?
What if I cannot
be present when you deliver?
What if I am not
satisfied with my furniture?
Can
you help me with my curtains and soft furnishings?
Do
you supply linen, decorative items, kitchen and lighting packages?
Can I
order my garden furniture through you?
Do
you supply electrical goods such as televisions, DVD players, vacuum cleaners
etc?
Can
you help me with the air-conditioning for my property?
Do you provide and install safes?
I intend to rent out my unit and therefore need to have fire extinguishers, a fire blanket and sensors. Do you provide and install these items?
Can
you arrange for a Deep Clean of my unit before the furniture is installed?
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GENERAL QUESTIONS
How
can you make your prices so low?
By bulk buying large quantities of furniture directly from factories worldwide
and without intermediaries, we have managed to obtain the best price possible.
In addition, we have no expensive overheads or large personnel costs. These
savings we pass directly on to you, which is why we can give you our LOWEST
PRICE GAURENTEE (back to top)
Do
you provide turn-key packages?
Yes, easy-furniture is your One-Stop Solution for furnishing your property
in Portugal. We can provide you with everything you need to furnish your apartment
or villa right down to the smallest details. We pride ourselves on our attention
to detail and personal service. . (back to top)
Do
you provide Interior Design Consultation? If so at what cost?
With our background specializing in Interior Design, quality and service, our
experienced designers are available by appointment for your own personal design
consultation. This is where easy-furniture stands out from the rest -providing
you with the services of you own personal Interior Design Consultant at no
extra cost. (back to top)
What
is included in the price of the furniture package?
Everything! We order your furniture, arrange a convenient delivery date, deliver
your furniture, assemble and install it: all you need to do is sit back and
relax and then enjoy your holiday home. (back to top)
Does
easy-furniture offer a choice of fabrics and designs?
At easy- furniture we have a large selection of fabrics and designs in a wide
variety of colours and price ranges to choose from, for all your soft furnishing
needs. (back to top)
Are
the prices guaranteed?
After placing your order, when you have confirmation of receipt of your deposit
and price confirmation, your price is fixed for 12 months from the date of
order. (back to top)
What
is your warranty policy?
We provide a full 2 year guarantee on all our products, which is backed up
by the manufacturers’ warranty under normal wear and tear. If you have
any question please refer them to our Customer Services Department by e-mail
to customercare@easyfurniture.co.uk (back
to top)
What
is your best seller?
The 2- bedroom Elite Pack is by far the best seller.This gives you the best
of both worlds; a great combination of low price and luxury, thus increasing
your rental returns. The Premium pack is generally for people whose property
is for personal use or for renting out to the top end market. (back
to top)
Do
you provide specialised furniture packages for developers?
Yes, we can design a specific furniture package and Show Apartments to meet
the needs of any developer. Please contact us directly with more information
and we will arrange for a personal consultation with one of our Interior Designers,
who will advise on the best products to suit your development. (back
to top)
How
do I know that I am dealing with a reputable company?
easy-furniture is a part of the Sun Wood Group, which has worked with the top
resorts and developments across the Algarve for over 10 years and has over
5000 satisfied customers. (back to top)
Where
is your showroom located?
Please go to our contact page on our website where you can print out a map
and directions to our showrooms. (back to top)
What
are your opening times?
Our Showrooms are open every day (Monday to Saturday) from 10.00 until 18.00hrs.
Please feel free to pop in and see us at anytime. If you would like to discuss
you furniture options with one of our Interior Design team, we would advise
you to contact us first so that we can make sure someone is available to help
you. (back to top)
Do
you have a brochure that you can send me?
Yes, we have a selection of catalogues that we can send you; just give us your
address and apartment size and we will send some in the post to you straight
away. (back to top)
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Can
I see the furniture before I order?
Yes, please come to visit us at our Showroom in the central Algarve, where
you can see the quality of our furniture for yourself and meet us in person.
We believe that all clients should have the opportunity to see what they are
buying before they pay for it. You can even lock in your price with a low deposit,
then when you are next in the Algarve come and see us in person and view your
furniture before confirming your order. If you are not 100% satisfied, we will
refund your reservation in full.* (back to top)
Do
you give bulk purchase discounts?
Yes, we are happy to discuss discounts based on furnishing multiple units,
whether you are furnishing a couple of units or a whole development. The amount
of discount offered will be based on the volume and size of the order. (back
to top)
Can
you give me a delivery date before I order?
Yes, just contact us and give us the details of the furniture package you require
along with your preferred delivery date and we can confirm your delivery date
before you place your order. (back to top)
What
is your normal delivery time?
All orders are available in our warehouse within 2 months from receiving the
order and payment. We will then contact you to arrange the delivery of your
furniture. (back to top)
Do
you hold stock for immediate delivery?
Yes, unlike other companies we carry a large selection of stock that is available
for immediate delivery. However, we cannot guarantee availability for your
exact choice, so we advise placing your order in advance to avoid being disappointed
and to ensure that your furniture will be delivered on time. (back
to top)
What
is the cost of assembley, delivery and installation?
There are no extra charges for assembly, delivery and Installations. With easy-furniture
your furniture is assembled, delivered and installed completely free of charge,
with no added hidden charges. (back to top)
When
is the best time for me to place an order?
The best time to place your order is as soon as possible. Although it only
takes 2 months, by reserving your furniture package in advance we place your
order with the factory straight away, thus ensuring delivery and locking in
the price of your order for up to 12 months in advance. (back
to top)
What
are your payment terms?
Deposit: On placing your order we require a down- payment of 10% of the order
value. We will then give you an order confirmation within 24 hours of receipt
confirming your order and delivery date. If for any reason we can not meet
your requirements we will give you a 100% refund.*
60% of total order: At least two months before delivery we will contact you
to re-confirm your delivery date and arrange the details, at which point we
require a further payment, being 60% of the order value.
Balance on Delivery: The balance of order is due on or before delivery, which
we can arrange with you at your convenience. (back to
top)
How
do I pay for my order?
We give you the option to choose between three different ways of paying the
deposit for your furniture package, giving you the maximum security and personal
choice:
- Credit card direct
- Bank transfer
- Cheque
Major credit cards can be accepted when presented at the show room. However,
Sun Wood is unable to accept credit card details by phone, email, or fax. (back
to top)
Can
I pay in installments?
Yes, we do take payments in instalments,.Please contacts us on info@easy-furniture.co.uk
for more information on how to pay for your order in installments. (back
to top)
How
is my deposit protected?
When you use your credit card your deposit is fully protected against fraudulent
transactions with full protection cover and dispute resolution giving you peace
of mind. (back to top)
Can
I customize / personalize my order?
Yes. Not only are there three different packages in many different colours
and fabrics to choose from, you can also customize /personalize your order
and add any other items shown in the catalogue to suit your personal needs. (back
to top)
Can
I order individual items?
Yes, we have a wide range of products in many different colours and fabrics.
For more information, please ask for our catalogue. You can also add individual
items to furniture package, if you so wish. For one -off or small orders, we
charge a small delivery fee, or you can collect direct from our show rooms. (back
to top)
Is
there anyone I can talk to about my order?
We are happy to talk to you at any time to answer questions relating to your
furniture order. Here at easy- furniture, we believe that our customers should
have 100% piece of mind and the best possible service at the lowest possible
price. Please refer to our contact page for more information on how to contact
us. (back to top)
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DELIVERY
Can
you deliver straight away?
Yes. Unlike other companies, we do carry a certain amount of stock, so we can
deliver straight away. However, we cannot guarantee availability for your exact
choice, so we advise placing your order in advance to avoid disappointed and
to ensure that your furniture will be delivered on time. Please contact us
to check out our current stock availability. (back to
top)
How
much notice do I need to give to arrange for the installation of my furniture?
We require two weeks’ notice to arrange the delivery of your furniture.
Please contact us as soon as you know when your property will be ready so that
we can schedule your installation accordingly. Remember, you will need to arrange
for the keys to be available and for the apartment to be cleaned before the
furniture can be installed.(back to top)
Can
you deliver to the rest of Portugal or other countries?
We deliver anywhere in the Algarve and Costa del la Luz free of charge. We
can also deliver to anywhere else in Portugal with an added charge to cover
the cost of delivery.
We can also deliver large quantities to other countries upon request. (back
to top)
What
happens if the delivery is delayed due to the fact that my apartment
is not ready?
If your apartment is not ready for the furniture to be installed on the date
that you specified when you made the order easy-furniture will store your furniture
free of charge for one month, after which there will be a small charge to cover
the cost of storing your furniture until your apartment is ready.(back
to top)
Do
I need to have contents insurance before the furniture is installed,
and if so, can you recommend a company which provides this?
It is recommended that you have content insurance on your property before your
furniture is installed in case of loss or damage. We do not provide this service
ourselves, however we can give you recommendations upon request. (back
to top)
What
if I cannot be present when you deliver?
You can authorize your agent or management company to take delivery on your
behalf. Just send us their contact details and we will arrange the delivery
with them directly – we will even e-mail photos of your installed furniture
should you require it.(back to top)
What
if I am not satisfied with my furniture?
For your peace of mind, we are pleased to offer you our Satisfaction Guarantee.
If you are not completely satisfied with your furniture, you may receive a
full refund of your purchase price of your furniture (conditions apply – see
below**)(back to top)
ADDITIONAL
ITEMS AND SERVICES
Can
you help me with my curtains and soft furnishings?
Our easy-furniture Interior designers will give you a personal consultation
advising you on the most suitable colours and fabrics to create the feeling
of comfort and style that you desire.(back to top)
Do
you supply linen, decorative items, kitchen and lighting packages?
easy-furniture can advise you on all aspects of furnishing your apartment.
Please contact us directly with your enquiry and we will do our best to help
you in every way that we can. Whatever you need including; decorative items,
Kitchen Packages, Linen Packages and lighting, easy-furniture will help you
to make your dream Holiday home completely hassle free.(back
to top)
Can
I order my garden furniture through you?
Yes, easy-furniture is part of the long established Sun Wood Group, providing
assistance in all areas of high quality furnishing including, interior and
exterior. Contact us and we will send you more details. (back
to top)
Do
you supply electrical goods such as televisions, DVD players, vacuum cleaners
etc?
We have a network of suppliers from whom we can source all the electrical good
that you require. Just give us your specifications and budget and we will arrange
for the purchase, delivery and installation according to your requirements. (back
to top)
Can
you help me with the air-conditioning for my property?
We work with a a specialist air conditioning company who can help you choose
what type of unit(s) would be most suitable for your property. Please see our
webpage on air conditioning for more information.(back to
top)
Do
you provide and install safes?
Yes, we provide two types of safes that we recomend for rental units which
can be delivered and installed with your furniture. Please e-mail us on info@easy-furniture.co.uk
for more information. If these are not what you are looking for we can recommend
a company that specializes in security safes who have a wide variety of safes
and secuirty devices to choose from.(back to top)
I intend to rent out my unit and therefore need to have fire extinguishers, a fire blanket and sensors. Do you provide and install these items?
When we install your furniture we can also install a Fire and Safety Package,
which includes fire sensors, a fire blanket, and fire extinguisher(s) with
displays signs. If you are looking to rent out your property, we recomend that
you take this package, which is required by law and covers you in the event
of an accident while your unit is being rented.(back to top)
Can
you arrange for a Deep Clean of my unit before the furniture
is installed?
We work with a number of companies in certain areas we will be able to arrange
for a deep clean of your property, which is charged according to the number
of hours needed. Expect to pay somewhere between €100 and €200 depending
on the size of the property and how much work is required. For more information
on the areas in which we can provide this service please contact us on info@easy-furniture.co.uk(back
to top)
LOWEST
PRICE GAURENTEE
Due to the fact that we buy all our goods direct from the factory, we are so
confident that we are prepared to offer you our Lowest Price Guarantee; whereby
if you can find the same furniture fully assembled and delivered to your door
in the Algarve for a lower price, we will refund you the difference in Full.(back
to top)
*Any
refund given will be made in full, minus any costs incurred (back
to top)
**Conditions:
If you are not completely satisfied with your furniture pack you can return
it to us provided:
You notify us in writing not more than 48 hours after delivery by registered
post; there has been no damage to any item of furniture and mattress covers
have not been removed. This offer applies only to the complete package (excluding
soft furnishings) and will be reimbursed after deduction of a collection fee. (back
to top)